Refund and Returns Policy
Returns & Refund Policy – Heart My Home
At Heart My Home, your satisfaction is our top priority. We want you to love every piece you bring into your home. If something isn’t quite right, we’re here to help make it perfect.
1. Our 30-Day Return Promise
You have 30 calendar days from the date of delivery to return an item for a refund or exchange.
To be eligible for a return:
Items must be unused, unwashed, and in the same condition that you received them.
Items must be in their original packaging with all tags attached.
A proof of purchase (like your order number or confirmation email) is required.
2. Items That Can’t Be Returned
The following items are final and cannot be returned:
Gift cards
Final sale or clearance items
Custom-made or personalized orders
3. How to Start a Return
Returning an item is simple! Just follow these easy steps:
Reach out to our friendly support team at info@heartmyhomeshop.com or call us at 647-778-1671 with your order number.
Our team will guide you through the process and provide you with the correct return shipping details.
Pack the item securely in its original packaging.
Ship the item back to the address provided by our team.
Note: Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or we made an error with your order.
4. Refunds
Once we receive and inspect your returned item, we will send you an email to notify you within 3–5 business days.
Approved refunds will be automatically processed back to your original payment method within 5–7 business days.
Please note that original shipping charges are non-refundable.
5. Exchanges
Need a different style, color, or size?
Standard Exchanges: The fastest way to get what you want is to return your original item for a refund and place a new order online at the same time.
Defective or Damaged Items: If your item arrived broken, we will send you a replacement right away at no extra cost to you.
6. Damaged or Defective Items
We take great care in packaging your home décor pieces, but accidents can happen during transit. If your order arrives damaged:
Please contact us within 48 hours of delivery.
Email us your order number along with a few clear photos of the damage.
We will immediately arrange a replacement or a full refund, and we will cover any return shipping costs.
7. Order Cancellations
If you change your mind, you can cancel your order anytime before it ships for a full refund. If your package has already been shipped out, it will fall under our standard 30-day return policy.
8. Delivery & Shipping Address
Please double-check your shipping address during checkout. We want to make sure your beautiful items reach you safely, and we cannot be held responsible for orders delivered to an incorrectly provided address.
9. Still Have Questions?
We are always happy to help you style your home! If you have any questions about your order, returns, or exchanges, just send us a message:
📍 Heart My Home – Canada
📧 Email: info@heartmyhomeshop.com
📞 Phone: 647-778-1671
