FAQS
For new accounts, payment is accepted by VISA or MasterCard only. Charges are processed once the order leaves our warehouse.
All prices are wholesale and listed in Canadian dollars (CAD). Taxes are not included in the listed prices.
No, product availability is not guaranteed. Backorders under $75.00 CAD will be automatically cancelled.
All orders are subject to freight charges based on the size, weight, and destination of the shipment. Heart My Home reserves the right to choose the carrier. If you prefer to use your own carrier, please provide your carrier details and account number at the time of ordering.
Orders can be cancelled if the request is made before the shipment leaves our warehouse. If the order has already shipped, cancellations, refusals, or undeliverable shipments will be subject to a 25% restocking fee ($40.00 minimum) plus all related shipping costs.
We only accept returns for damaged or defective products within 30 days of receipt. A valid Return Merchandise Authorization Number (RMA #) is required. Unauthorized returns will be refused. Non-defective returns will be subject to a 25% restocking fee ($40.00 minimum) plus shipping costs.
No, Heart My Home does not provide exclusivity to any retailer.
You can reach our Customer Service team by email at info@heartmyhomeshop.com or phone at 6477781671 for any questions regarding your account or orders.
